FAQ
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Can I also use Twist data bundles when roaming in the EU?
Yes. If you have a Twist data bundle, you won’t incur any additional charges at all. You can enjoy convenient and secure data usage in the EU just like you do in CZ.
What is bonus credit for calls, text messages and data?
Have you received additional credit from us as a gift? Then congratulations! Bonus credit has limited validity (usually 30 days), is given priority and can be used to pay for T-Mobile services, especially calls and data. It can also be used to buy bundles.
When does my bundle expire and when is it renewed?
Bundles are one-off or are automatically renewed. In the case of automatic renewal, the bundle will renew on its expiry date, which may be a week (7 days) or a month (30 days). If you don’t have sufficient credit on the date of renewal of the bundle for the next period, the bundle will not be renewed and you will need to top up your credit. For specific bundle information, please check the section with details about popular bundles.
How can I top up my credit?
- Online using a payment card at t-mobile.cz or in the Můj T-Mobile app. Only cards issued in EEA countries can be used for this.
- In T-Mobile stores.
- At Czech Post branches, at petrol stations or via top-up terminals at newsagents.
TIP: Download our Můj T-Mobile app and set up automatic topping up of your credit
How is the prepaid card activated?
Activate your services by making your first outgoing call.
How can I manage services on my prepaid card?
We recommend downloading our Můj T-Mobile app so you have everything under control. In the app, you will find details about your current usage and can quickly and easily top up your credit using a payment card.
How can I find out how much credit I have left?
In the Můj T-Mobile app. By sending KREDIT S as a text message to 4603.
For how long is my credit valid?
Credit is valid for 12 months. If you want to find out when your credit will expire, check the Můj T-Mobile app.